Support Hub
Use this help center to get routed to the right DoCHEng pathway quickly. Product questions, billing and access requests, technical support, and business enquiries are organized into clear lanes so responses stay focused.
Support Categories
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Choose the right branch and get guidance for setup, workflow fit, and rollout stages.
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Start with product context, then route to technical or access support if needed.
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Support form + product follow-up
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Solve install, update, runtime, and release-channel issues across Desktop and Android.
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Include platform, product branch, and current version for faster triage.
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Technical support queue
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Get help comparing models, understanding entitlements, and resolving billing questions.
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Share your current plan and branch goals to get precise recommendations.
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Pricing support queue
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Fix sign-in, entitlement, and account access issues across branch products.
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Use the account email and branch slug to accelerate access validation.
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Account support queue
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Open structured conversations for pilots, institutional rollouts, and strategic collaborations.
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Share organization context, timeline, and branch focus for the first call.
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Business enquiry lane
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Reach DoCHEng for ecosystem-level questions not tied to a single branch.
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Use this for parent-brand, ecosystem, or navigation questions.
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General support queue
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Central hub for setup guides, release notes, troubleshooting playbooks, and support-linked articles.
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Start in docs for self-service answers, then escalate through support when your issue needs direct intervention.
Contact channel
Documentation hub
Quick Answers
Start with the branch outcome: Desk for technical workspace execution, Resume for career positioning, and Compass for academic pathway planning. If uncertain, send your use case through product support and we will map the right branch path.
Yes. Branches are designed to stay aligned through the parent ecosystem while serving different execution workflows.
Use pricing support in this hub. Include your current branch and expected usage so recommendations align with your execution context.
Use account support and include the email on your account plus the affected branch. Entitlement validation is then routed to the access queue.
Use technical support for install failures, runtime errors, version mismatch, or release channel confusion. Include product slug, platform, and version to accelerate triage.
Use the business pathway for pilots, institutional discussions, and strategic partnerships. This lane is separate from general support to keep responses focused.
Contact Pathways
Best for product selection, ecosystem direction, and initial support routing.
Channel: Support form
Response: Typically within 1-2 business days
Best for: General questions, product fit, and first-time guidance
Structured path for plan comparisons, billing clarifications, and account access issues.
Channel: Pricing and access queue
Response: Typically within 1 business day
Best for: Billing, entitlements, plan mapping, and account-level issues
For organizations evaluating pilots, deployment partnerships, or branch integrations.
Channel: Business enquiry lane
Response: Typically within 2-3 business days
Best for: Partnerships, institutional pilots, and strategic collaborations
This form is frontend-ready and structured for backend integration. Submissions are currently staged as a non-sending placeholder.
Transparency note: This interface currently demonstrates the final contact schema and UX flow. It does not send live tickets yet.
Support requests are triaged by enquiry type and branch context. Complete submissions with product, platform, and use-case details are prioritized for faster resolution.
The docs hub now hosts structured setup and support articles, and it can expand by category without changing support IA.
Documentation Path
Documentation is now live at `/docs` with structured categories for onboarding, product workflows, setup, pricing/access, account, and business pathways.
Still Need Help?
If your request spans multiple areas, send one structured enquiry and DoCHEng will route it across product, technical, pricing, and business pathways without forcing you to repeat context.
